Information and assistance to the public

General inquiries

The INFORMATION AND CITIZEN SERVICE OFFICE (OIAC) provides citizens with the necessary administrative information that allows them access to the knowledge of their rights and obligations, as well as to the use of public goods and services, in accordance with the provisions of Royal Decree 208/1996, of February 9, which regulates administrative information services and citizen service.   

Citizen service to receive general information about the Ministry of Youth and Childhood, its organizational structure, and the ordinary operation of services, will be carried out through the following form.

Complaints and Suggestions of the Ministry of Youth and Childhood.

According to the provisions of Article 15 of Royal Decree 951/2005, of July 29, which establishes the general framework for quality improvement in the General State Administration, citizens may submit their complaints or suggestions in person, by postal mail, or through telematic means.

Complaints and suggestions related to any unit of the Ministry of Youth and Childhood can be managed electronically or in person at the Ministry's Registry located at Pº del Prado 18-20 in Madrid and in any of the authorized Registries under paragraph 4 of article 16 of Law 39/2015, of October 1, of the Common Administrative Procedure of Public Administrations or by postal mail.

Submit your complaint or suggestion through the Complaints and suggestions of the Ministry of Youth and Childhood procedure available at its electronic headquarters.

Once the complaint or suggestion is received, either electronically or in person, the Responsible Unit must respond within 20 working days. This period may be suspended if it is necessary to request the interested party to provide the necessary clarifications for the correct processing of the complaint or suggestion within 10 working days.

If the period elapses without any response being received, you may contact the General Inspection of Services of the Ministry of Youth and Childhood by email at inspeccionservicios@juventudeinfancia.gob.es to find out the reasons that caused the lack of response and for this Inspection to propose, if applicable, to the competent bodies the adoption of appropriate measures.

Ministry of Youth and Childhood Registry Office:

Paseo del Prado 18-20 (28071-Madrid)

Telephone and in-person assistance from the Registration Assistance Office:

  • Winter hours (from September 16 to June 15)
    • Monday to Friday: 9:00 a.m. to 5:30 p.m.
  • Summer hours (from June 16 to September 15)
    • Monday to Friday: 8:00 a.m. to 3:00 p.m.
  • On December 24 and 31, the Public Attention Office at Paseo del Prado 18-20 will be closed.
  • Phones:
    • 915 96 42 62  / 915 96 10 92 (only information on registration assistance)

No prior appointment is necessary for in-person attention in submitting documentation, although it will remain available for those who wish to request it exclusively through the following email: citaregistro@dsca.gob.es providing name and surname, ID, contact phone, email, and requested procedure.

Document registration regulations

  • Law 39/2015, of October 1, of the Common Administrative Procedure of Public Administrations
  • Law 40/2015, of October 1, on the Legal Regime of the Public Sector
  • Order JUI/579/2025, of May 26, which creates the assistance office on registrations for the Ministry of Youth and Childhood.

Links

Personal Data

Consult the information in the personal data section.

Plan Measures to Promote the Reuse of Information from the Ministry of Youth and Childhood

Law 37/2007, of November 16, on the reuse of public sector information, as well as Royal Decree 1495/2011 that develops this law, establishes the regulatory framework applicable to the reuse of information developed or held by public entities, based on the potential given by information society development, of great interest for companies operating in their areas of action, contributing to economic growth and job creation, and for citizens as an element of transparency and guide for democratic participation.

The first additional provision of Law 37/2007 establishes that Ministries will develop plans and programs aimed at facilitating the reuse of public sector information to promote the growth of the digital content sector, being able to establish with the rest of the public administrations the collaboration mechanisms deemed pertinent for achieving this objective.

Resolution of the Undersecretary of Youth and Childhood by which the plan of Measures to Promote the Reuse of Information of the Ministry of Youth and Childhood is established.

Automatically translated with OpenAI from Spanish